At KStrong, we are continuously evaluating our operations to ensure we provide our distributor network with the best possible service. To maintain transparency and streamline our order fulfillment processes, we have updated our Shipping, Delivery, Claims, and Returns Policy.
The updated policy is now live and applies to all future orders. We encourage all distributor partners to review the full details here: https://kstrong.com/shipping-delivery-claims-and-returns-policy/
Key Policy Highlights:
- Tracking & Proof of Delivery (POD): Shipment tracking and POD requests are valid for 120 days from the shipment date. Claims made beyond this window are outside of KStrong’s responsibility.
- Shortage Claims: Any claims for missing items or shortages must be reported in writing within 30 days of receipt.
- Return Window: Returns are accepted within 120 days of shipment. (Please note that all returns remain subject to a standard 15% restocking fee).
- Freight Terms: Delivery of products is FOB shipping point from our facility. Title and risk of loss pass to the Customer at the shipping point, regardless of who pays the freight.
To help ensure these timelines are clearly communicated, you will also notice these key dates included in the email signatures of our Customer Service team.
Thank you for your continued partnership and for choosing KStrong. If you have any immediate questions regarding these updates, please reach out to your Regional Sales Manager or our Customer Service team at [email protected].
Welding (Arc Flash)