Immediate Stop Use and Inspect Notice // Notice #: KS11-22

Immediate Stop Use and Inspect Notice

November 11, 2022
Notice Number: KS11-22

KStrong Inc. has learned of a limited number of beam anchors manufactured in a manner that may pose an issue performing to the standards required.

Please Note: There have been no reports of injuries or incidents associated with this stop use and inspection alert.

The KStrong beam anchors affected by this stop, use and inspection alert are as follows:

UFA30110 and UFA30115

Immediate Action Steps Required

Step 1: Conduct a visual inspection of the labels provided with the product. Should the Unique Identification Number (UIN) match any of those provided in the chart below, remove immediately from service. The UIN is a 12-digit number comprised of an 8-digit Batch Number followed by a 4-digit Serial Number. Please refer to the list of UIN’s affected by this notice in the chart below. If the labels are missing or are not legible, please remove from service immediately and proceed to step 2.

Step 2: Should any of the beam anchor UIN’s match the UIN’s provided as part of this notice, the beam anchor should be removed from service immediately and returned for replacement via distribution or directly through KStrong Inc. Customer Service.  Please refer to the instructions below on how to return and replace your beam anchor.

Replacement Option 1

REPLACE DIRECTLY WITH KSTRONG INC.

1. Contact KStrong Inc. Customer Service at 1-833-578-7664 and request a Return Authorization (RA) number to initiate your product return and replacement.

2. Please have the following information available so that KStrong Inc. may ship your replacement beam anchor(s) free of charge as quickly as possible:

a. Beam Anchor(s) Unique Identification Number(s) and quantity of product to be returned and replaced.
b. Name of Distributor from which the product was purchased.
c. Return Address to ship replacement product.

3. Customer Service will provide you with instructions on how to return the identical quantity of product to KStrong Inc. free of charge. Product must be returned to KStrong Inc.

4. Please direct any questions you may have to Customer Service at 1-833-578-7664 or email contact@kstrong.com.

Replacement Option 2

REPLACE THROUGH DISTRIBUTOR

1. Return the product to the Distributor from which it was purchased.

2. The Distributor will contact KStrong Inc. Customer Service and request a Return Authorization (RA) number to initiate the product return and replacement.

3. KStrong Inc. will arrange for shipment of replacement product to the Distributor or directly to the customer. Return of affected harness to KStrong Inc. will also be arranged at that time.

NOTE: Product must be returned to KStrong Inc.

4. Please direct any questions you may have to Customer Service at 1-833-578-7664 or email contact@kstrong.com.

KStrong Inc. will post this Notice on its website at www.kstrong.com. Please direct any questions you may have to Customer Service at 1-833-578-7664 or email contact@kstrong.com.

Click Here to Download PDF about this announcement.

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